[Discussion] – Solve Problems Related to Office 2013 Installation Error – 25004

Surface RT which was released in 2012, had its hiccups in meeting Microsoft’s expectations, of combining its “well-known” software with hardware. Now with Windows 8.1 (an update version) you can get Office 2013 RT apps like Word, Excel, PowerPoint, OneNote and Outlook when you upgrade from Windows RT to Windows RT 8.1.

Read More : Failure of Office 2010 SP2 update (Fix)

Surface RT and Office 2013 RT – Error 25004

So if you are getting an error “25004” and “1073422314” on Surface RT while updating Office 2013 RT, its most likely an installation error. As per this Microsoft forum, the error message would look something like this –

Microsoft Office encountered an error during setup.

Error 25004. The product key you entered cannot be used on this machine. This is most likely due to previous Office 2013 trials being installed. (System error: -1073422308)

As we compare this Office 2013 installation error with Office 2013 RT update error codes, there should be some link. According to Microsoft Support Engineer (Girish) the solution lies in resetting Surface RT. Before that you can use the “Fix It” tool provided on the same page to rectify your problem.

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Read More : Free Trial of Office 2013 (Cheap)

Visio 2013 and Project 2013 – Error 25004

A Toshiba tablet user who tried to install Microsoft Professional Visio 2013 faced a similar error. He was of doubt that a failed trial version of Microsoft Project could be the culprit. But there is no written documentation to prove his apprehensions. So the likely error could be re-installing the same trial.

The best fix for this kind of problem (according to a Wiki Author) is re-installing Windows. A better alternative to this is to install the trial in a fresh virtual computer installation.

Read More: Some Pesky Annoyances in Office 2013 and Resolutions

“Error 25004. The product key you entered cannot be used on this machine” error message when you install Office 2013

This is the mother of all problems according the Microsoft Support page. The most likely cause for this kind of problem is if you are trying to install a Windows Installer (MSI) based version of Office 2013 on a computer whose manufacturer has already installed a version of Microsoft Office 2013, which is most likely a trial version.

The resolution for this problem is to uninstall any trial, preview or beta version that came pre-loaded with your computer.

office_2013_install_error_25004

As you have seen above, there can be malpractices in obtaining the keys for Office 2013 edition. Sometimes, these unauthorized volume license keys also would stall the installation process and create a trouble during re-installation of any official version.

“Error 25004. The product key you entered cannot be used on this machine” when Installing Microsoft Office 2010

The difference between the earlier error and this error is only the Office version. So if you are installing a Microsoft Office 2010 trial version the second time, its one of the causes. The other cause could be due to bits of beta release of Office 2010 still remaining on the system, which might have not been removed during a new installation.

The other hypothetical case relating to both the problems could be that Office 2013 being installed over a 2010 version.

The following article should help you in a complete removal of any Office software, before you install the latest version. This should be the key, for solutions related to Error 25004 problems.

One Response

  1. Laura October 1, 2014

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