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Is your Windows audio not working? The playback or recording devices may not be working or both. I have a Creative headset and desktop speakers respectively. Normally in the morning I’d be using the speakers to hear the sound and the headset in the night. I am using the audio-jack or the 3.5mm variant to connect both these devices to my computer.
What is my Problem?
I had only the back-end socket which was working, while the front one was faulty. So every time I had remove the speakers plug and insert the headset jack and do vice versa, whenever I wanted to shift gears. I’m using the Windows 8.1 64 bit OS. Earlier when I shifted from headset to speakers, I just had to remove one and insert the other, without re-booting. This was in the 32-bit variant and in Windows 7 version.
But in Win 8.1 64 bit version, when I changed from one sound device to other, my audio stopped working.
How to Solve this Issue?
The normal procedure when sound is not working in Windows is to uninstall the audio driver and scan for hardware changes. The mother board that I was using was Gigabyte Technology Co., Ltd. G41MT-S2P (Socket 775). The audio driver I was using was VIA HD Audio. When I referred the specs the audio codec driver that is required was – VIA VT2021 codec.
Trouble-shooting Steps to solve this issue
I installed the above codec from VIA and re-started the system. The latest version was 18.104.22.1680. But that didn’t solve the problem. Normally that solves it. But in 64 bit and with my specific devices and drivers, I was still having this problem.
Then I repeated the above steps few times, with no result. Then after reading on the Internet, I found that there is a specific issue with “High Definition Audio Controller”. But I had two such “system devices” in my device manager.
I was using the NVIDIA GeForce 210 graphics card. With the installation of that device, even audio drivers got installed. I also tried to uninstall them, but of no vain.
So, my next step was to uninstall both the “High Definition Audio Controllers” and the “VIA High Definition Audio” driver. Then the PC asked me to restart. After it was done, the above “controllers” and “audio drivers” got automatically installed.
I thought the problem would be resolved by now. I still couldn’t listen to the sound. But when I checked the “Volume mixer” (obtained by right-clicking the sound icon in the System tray), the playback devices were showing indication that the audio is playing.
Then I went to “Sound” item in Control Panel. In the “Playback” tab I could see both the audio devices (headset and speakers) listed. By default, the “headset” was taken as the default playback device. But still the audio was not coming from headset even. Then, I made the speakers the “default” playback device.
Then I could hear the audio. Ha, finally after some suffering, I fixed this problem.
Hmm. I thought I resolved the problem, but only partially. Whenever I remove the headset jack and insert the speakers jack, I still get the same problem. So then I had to resort to the same troubleshooting process again, which was little irritating. Sometimes, I had to re-install the audio driver and re-boot the system. So I think VIA, Creative and Microsoft should do something in fixing this issue.