Fix Outlook 2013 and 2010 “Loading Profile” Problems – Several Solutions

Outlook is a popular mail client from Microsoft which is being continuously developed in interface and functionality. Furthermore in the latest versions of Outlook,  there are performance problems too. As a result, one such problem you face in Outlook 2013 or 2010, is “Outlook taking too much time to load and hangs on loading profile“. This issue can be seen in different versions of Windows. You may try to rename the .pst file, thinking its corrupted. But Outlook will not give permission to do so, even if you killed it using the Task Manager.

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Outlook 2013 never opens

This is the familiar picture you see for sometime, until your head goes dizzy and want to restart your computer or close Outlook.

The Solution

I too experienced the same problem while adding an email account created with HostGator. I had to research forums and many other blogs to find the solution. But the ultimate answer lies in deleting the default profile and re-creating one.

How to you do it in Windows 8.1 and 10?

The fix for this kind of problem is the same in 32 or 64 bit.  I was searching through microsoft community for deleting profiles in Outlook, when a solution appeared for “Outlook stuck during loading Profile” kind of problems.

Close Outlook.

Press Windows key and type mail. (This is for Windows 8 or 8.1. If its Windows 7 or Vista you can find it in the Control Panel.  Another way is to open the Charms bar and use search and type mail. )

Find Mail in Windows 8

Mail Setup Windows

Remove Loading Profile problem in Outlook 2013

Remove the profile that is existing, typically “Outlook“. Start with a new profile. The downside is that if you have any email accounts added to this profile they will also be deleted. (I’m assuming).

Let me know your experience in the comments section.

Just start Outlook again and your “Loading profile hanging problem” is gone.

The Other Solutions

There are typically other solutions which I found out while researching on this topic.

Fix It – #1

You can try to uninstall Office 2013 completely and re-install it. But this will take some time. You can also do a repair install from the Programs and Features section in the Control Panel.

Fix It – #2

You can also repair the .pst or .ost file using the Outlook repair tool.  ScanPST is a tool to scan and repair corrupted pst file. This file is located in different locations for different versions of Microsoft Outlook.

SCANPST IN OUTLOOK 2010 32-Bit
Windows 32-Bit   C:Program FilesMicrosoft OfficeOffice14
Windows 64-Bit   C:Program Files (x86)Microsoft OfficeOffice14
SCANPST IN OUTLOOK 2010 64-Bit
Windows 64-Bit   C:Program FilesMicrosoft OfficeOffice14
SCANPST IN OUTLOOK 2013 32-Bit
Windows 32-Bit   C:Program FilesMicrosoft OfficeOffice15
Windows 64-Bit    C:Program Files (x86)Microsoft OfficeOffice15
SCANPST IN OUTLOOK 2013 64-Bit
Windows 64-Bit  C:Program FilesMicrosoft OfficeOffice15
Windows 32-Bit    C:Program FilesMicrosoft OfficeOffice15
Windows 64-Bit  C:Program Files (x86)Microsoft OfficeOffice15

Run that file with elevated privileges and find the location of the .pst or .ost file. These files are nothing but related to your email accounts, in Outlook 2013. The most noteworthy location will be like this –

C:\Users\palla\AppData\Local\MicrosoftOutlook

Click on the Start button. The tool will check for file consistency and check for any repairs in the .ost file in Outlook 2013. Once the repair complete dialog box is displayed, you can click on OK and try re-opening Outlook again. 

This sometimes mostly solves the problem.

Fix It – #3

Another solution is to disable hardware acceleration.

Fix : 

  1. Run regedit

  2. Browse to HKEY_CURRENT_USERSoftwareMicrosoftOffice15.0Common

  3. Create a New Key and name it “Graphics”

  4. Select Graphics, right-click on the right panel and create a New DWORD (32-bit) Value and name it DisableHardwareAcceleration.

  5. Enter Value data as 1

Fix It – #4

Another simple solution is to check the system drive for errors using the following command.

Method : – simple solution on Windows 8:  Win + X  -> Command Prompt (Admin) -> chkdsk c: /f -> Answer (Y) -> Restart Windows.

Fix It – #5

Another simple method is to open Outlook in safe mode and disable the add-ins.

Method :
Let us open Outlook in safe mode and check. Follow the steps:
1. Press the Windows + R key on the keyboard.
2. Type Outlook /safe (leave a space after Outlook) -> Click OK.

If you are able to open Outlook 2013 or 2016, then disable the add-ins and check if it helps. Follow the steps disable the add-ins:
1. Click on File -> Go to Options.
2. Click on Add-ins -> select COM Add-ins under Manage ->Click Go
3.Select the add-ins to disable -> Click OK.

Fix It – #6

Sometimes a third-party VPN like “Express VPN” can interfere with the normal startup of Outlook. So either uninstalling the VPN or disabling it from running at start-up can solve the issue.

Fix It – #7

In corporate environment, you will not be given the access to uninstall VPN software. In such cases, if you can open Outlook in safe and disable the add-ins of your VPN software, then this can solve the issue. You can run the following two commands in the Run box.

outlook.exe /resetnavpane  or  outlook.exe /resetfolders

If everything works fine after the first command, then you are good to go. Otherwise, try the second command. But Outlook may take a bit of time, after execution of the 2nd command.

Fix It – #8

In Windows 8 and 7, there are some services which can interfere with the proper functioning of Outlook 2013 and 2016. One such service is the “Desktop Window Manager Session Manager”. You can stop this service and set the status to “Disabled“. Now Re-start and Outlook should open fine.

Fix It – #9

Lync is one Office product which can have compatibility problems with Outlook. So if you have it running parallel, then it’s best to kill the task using the Task Manager.  Now Outlook 2013 should open without problems.

Fix It – #10

The common cause for Outlook Profile not loading is because its data files are being accessed by other applications. If the data file are being locked or accessed by third-party applications like Google Calendar, Microsoft Communicator etc, this can happen. There are a few solutions in this case.

  1. You can stop the sync process of other applications which are trying to access these data files.
  2. You can disable your anti-virus temporarily and check if the problem is resolved.
  3. You can stop the Windows search indexing service and see if Outlook loads fine.
  4. You can kill the outlook.exe process and then restart Outlook.

Fix It – #11

Another common problem of Outlook taking forever to load in 2016 version could be due to compatibility problems. For example, if you are using Windows 7 SP1, then you can check the properties of Outlook 2016 shortcut. Now under “Compatibility” tab,  uncheck the box next to ‘Run this program in compatibility mode for: Windows 7 Service Pack 1‘.

If it is Windows 10, the short-cut would be available in the following path.

C:\ProgramData\Microsoft\Windows\Start Menu\Programs

You can then run the “Troubleshoot Compatibility” tool which can fix this issue.

Fix It – #12

In Windows 10 and Outlook 2016, there can be problems related to Networking things. So while loading up Outlook if you can cut-off your Wi-Fi and other network interfaces, your Outlook should load fine. The general problem may be due to Telemetry and TCP related stuff.

These are some of the solutions I have tried to fix my Outlook 2013 loading profile problem.  You can disable the add-ins, which will reduce the delay in opening Outlook.

Were you able to solve your slow Outlook Loading Profile problems using these tips ? Which fix did you apply ? Did it work out for Outlook 2010 and 2007 in the same way I told you? Please comment and share about this post.

16 Comments

  1. Kevin Mitchell August 24, 2016
    • Palla Sridhar August 24, 2016
  2. Rohit Rawat June 17, 2016
  3. Kriss March 12, 2016
  4. Val January 8, 2016
  5. Ali December 8, 2015
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  7. James September 30, 2015
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  13. Jose November 30, 2014
  14. Tony November 25, 2014
    • Jon December 18, 2015

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